Android app: questions and answers

Install DarkMatter from Google Play, open the app, and sign in with the account you created when you subscribed. Then choose a country and connect.

Yes. The DarkMatter app on Google Play is for Android phones and tablets, and you install it and sign in the same way on either. Google Play shows whether the app is available for your device. A tablet counts as one of the up to 5 devices your plan covers at once.

No. Our money-back guarantee (30 days, or 14 days on monthly plans) covers your first purchase on this website. Purchases made through Google Play follow Google Play’s own refund rules, so ask Google Play for a refund. Our refund policy has the details.

Yes. Your DarkMatter account works across the website and the apps. Sign in to the Android app with the same email address and password you use for your account.

The DarkMatter app works on Android 7.0 or later. The Google Play listing shows the current minimum version for the latest app.

The first time you connect, Android asks for permission to set up a VPN connection. This is a standard system prompt that every VPN app must request. Approve it once and DarkMatter can connect normally afterwards.

Check that you have a working internet connection, try a different server location, and make sure the app is up to date on Google Play. If it still won’t connect, email support@darkmattervpn.com.