Guides, tools and help

Plain-English explainers on what a VPN does, and doesn’t do, in everyday situations.

• What is a VPN?How it works and what it protects
• Why not a free VPN?What to check before you choose any VPN
• Public Wi-FiNetworks you don’t control
• TravelHotels, airports and local rules
• Remote workCafés, co-working and client data
• All guidesGaming, students, banking, streaming and more

Check what your connection reveals, with or without DarkMatter.

• What is my IP?The address and location websites see
• WebRTC leak testWhether your browser reveals another address
• All toolsWhat each check does and how it works

Answers, device guides, and a way to reach our support team.

• Help centrePlans, refunds, privacy, apps and troubleshooting
• Your first connectionInstall, sign in and connect, step by step
• macOS FAQInstalling and approving the system extension
• iOS FAQThe App Store app and VPN permissions
• Android FAQGoogle Play, protocols and fixes
• Server locationsHow to choose a server
• Contact usSend a message or open a ticket

What we hold, how we work, and the terms you agree to.

• Trust CentreWhat we hold, what we can’t see, and why
• About usWho runs DarkMatter and how we make money
• Privacy policyWhat we collect, why, and your rights
• Refund policyThe money-back guarantee and renewals
• Terms of serviceThe agreement for using DarkMatter
• Licence agreementTerms for the DarkMatter apps
• Acceptable use policyWhat you must not do with the service
• Delete your accountHow to ask, what we delete and what we keep